REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES
Thank you for choosing www.metaliceco.com’s stainless steel ice cube mold. We are committed to providing you with quality products and services. If you are not satisfied with your purchase, here are our return and exchange terms:

1. Return Policy
   ●Return Period:
   You can make a return request within 14 days of receiving the product.
   ●Return Conditions:
   ○The product must be unused and undamaged, and all original packaging and labels must be intact.
   ○Please ensure that the product is properly protected during transportation to avoid damage.
   ●Return Process:
   ○Please contact us via email at vitaldeal@metaliceco.com and provide your order number and reason for return.
   ○We will review your request after receiving your return request and provide the return address and corresponding return instructions.
   ●Return Shipping Cost:
   ○You need to bear the return shipping cost unless the product has quality problems or is shipped incorrectly.
2. Exchange Policy
   ●Exchange Period:
   You can make an exchange request within 14 days of receiving the product.
   ●Exchange conditions:
   ○ The product should be unused, undamaged, and all original packaging and labels must be intact.
   ●Exchange process:
   ○ Please contact us by email at vitaldeal@metaliceco.com, providing your order number, the product you want to exchange, and the reason for the exchange.
   ○ We will provide you with the exchange address and next steps.
   ●Exchange shipping costs:
   ○ If the exchange is due to product quality problems or wrong shipment, www.metaliceco.com will bear the relevant shipping costs.
   ○ If you apply for an exchange for personal reasons (for example, you want a different size or color), you may need to pay the corresponding postage.
3. Refund policy
   ●Refund processing:
   ○ Once we receive the returned product and confirm that it meets the return conditions, we will process the refund within 7 working days.
   ○ The refund will be returned to your original payment account.
   ●Notes:
   ○ Please note that the refund time may be delayed depending on the bank or payment method.
4. Contact Information
   If you have any questions about returns and exchanges, please feel free to contact us via the following methods:
   ●Email: vitaldeal@metaliceco.com

Thank you for your support of www.metaliceco.com, we strive to provide you with satisfactory service!