FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.metaliceco.com (hereinafter referred to as the “Website”). Before using this Website, please read the following FAQ carefully to better understand our products, services and related policies. If you have any further questions, please feel free to contact us.

1. FAQ
   ●How do I place an order?
   You can browse the product page of this Website, select the stainless steel ice cube mold you want to buy, click “Add to Cart” and follow the prompts to complete the checkout process. Please ensure that you provide accurate shipping information.
   ●How do I pay?
   We accept a variety of payment methods, including credit and debit cards. All transactions are conducted in a secure environment to protect your payment information.
   ●How do I check the order status?
   Once the order is successfully placed, you will receive a confirmation email with the order number and a query link. You can check the order status through this link.
   ●How do I handle returns and exchanges?
   If you are not satisfied with the purchased product, you can apply for a return or exchange within 14 days after receiving the product. Please refer to our Return and Exchange Policy for details.
   ●How do I contact customer support?
   If you have any questions or need help, please contact us via email at vitaldeal@metaliceco.com. Our customer support team will respond to you as soon as possible.
2. Product-related questions
   ●What are the stainless steel ice cube molds made of?
   Our ice cube molds are made of high-quality stainless steel to ensure durability, corrosion resistance, and provide excellent results in ice making.
   ●What is the lifespan of the mold?
   As long as they are properly maintained and cleaned according to the instructions, our stainless steel ice cube molds can be used for many years.
   ●How do I clean the stainless steel ice cube molds?
   We recommend cleaning the molds with warm water and soap after use and drying them thoroughly. Please avoid using hard objects such as steel wool to avoid scratching the surface.
   ●How do I ensure that the ice cubes freeze quickly?
   Make sure the molds are completely dry before placing them in the freezer and fill them with the right amount of water to ensure the best freezing effect.
3. Other questions
   ●Where can I find the instructions for use?
   The instructions for use are usually sent with the product. You can also find the electronic version of the instructions on this website. If you can’t find them, please feel free to contact us.
   ●Is there a guarantee or warranty policy?
   Our product quality is guaranteed. If the product quality problem affects the use, please contact us within 14 days after receiving the goods and we will provide you with a solution.
   ●How to deal with order problems?
   If you encounter problems when placing an order or receiving the goods, please contact us immediately by email vitaldeal@metaliceco.com and we will assist you in solving the problem.
4. Contact information
   If you still have questions or need further information during browsing, please feel free to contact us through the following methods:
   ●Email: vitaldeal@metaliceco.com

Thank you for visiting www.metaliceco.com, we look forward to providing you with quality products and services!